At Fortis Escorts Heart Institute, we realize that International Patients looking for treatment in India have special needs and requirements. In order to provide a highly specialized service, we offer seamless patient services of world-class quality. From the warmth of our greeting at the airport, to the speed of registration and smoothness of discharge, to taking care of dietary needs with different vegetarian and non-vegetarian cuisines we have set unparalleled service standards across the country.
Assistance with finding a doctor
You will, of course, have to travel for actual treatment, but we can streamline that by giving you advice and information regardless of your current physical location.
Just give us your medical details, outlining your problem and attaching reports (x-rays, CT/MRI scan, USG, pathological reports etc) or a summary of observations based on them.
Our International Patient Services team will help you with scheduling appointments with your doctors. BOOK AN APPOINTMENT
After reviewing your medical reports our team of doctors will diagnose your ailment and recommend a course of treatment. Based on this, we will then estimate the cost of treatment. The cost estimation service is free for you.
For your convenience we offer a number of payment modes:
Transfer money directly from your bank account to Fortis Healthcare's account– it takes about 7 working days for the funds to be credited. Send us the scanned copy of the money transfer receipt; this will be used to help you settle your bill. On discharge, any excess amount will be refunded to you and any shortfall will have to be paid in cash.
We will send you our bank details on request the transferred amount cannot be used for bill settlement unless you provide us with a copy of the wire transfer receipt direct payment at the hospital: Pay your hospital bill at the hospital directly through cash, card, or traveller's cheques.
We accept all major credit cards like VISA, MASTER Card, AMEX and CIRRUS. We accept payment for inpatient services in the following currencies: US Dollar, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal and Singapore dollars
If your medical insurance policy covers services rendered overseas, we will be happy to discuss payment options with your insurance provider.
End to end assistance during stay
Our International Patient Services team will smoothen your stay at every stage, from the moment you arrive till you go back. They will:
Visa & Travel Assistance
Once you confirm your visit to our facility for medical treatment, we will send a visa requisition letter to the Indian Embassy in your country. A copy of the letter will be marked to you.
Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:
We are sensitive to specific requirements and will gladly provide the following on request:
Depending on your budget, we can arrange accommodation for you and your attendant close to the hospital at nearby guest houses, service apartments or luxurious 5-star hotels. Facilities like hospital visits, on-call doctor, cab services and emergency ambulance can also be arranged by us.
Before your arrival, our International Patients Services Team will send you the name and contact details of the staffer being sent to meet you. This person will escort you to the hospital or accommodation. If you are unable to find the person sent to pick you up, all you need to do is call our hospital helpline.
Our hospital staff is familiar with English, Hindi and the local Indian language. We have in-house interpreters who are fluent in Arabic, Afghani and Russian languages. If needed we can arrange interpreters in other languages too.
Updating the Folks at Home
The Guest Relations Executive assigned to you will update your referral doctor and arrange to connect you with your family to let them know about your progress. Though the preferred medium of communication is email, you can opt for telephone or fax if you prefer.
So you're feeling well enough to want to take in the local sights and indulge in some retail therapy? That's a compliment to us, and we'll be delighted to help you with local sightseeing after your treatment is complete.